Interpersonal Skills

Published: Monday, 01 October 2018

1. Relating well with others-being polite

2. Responding to concerns

3. Assisting others

4. Resolving conflicts

5. Being a team player

 

1. Relating well with others-being polite

What is it?

How do you treat people? Are you polite to your colleagues, boss, friends? Can you communicate with people without being impolite? 

 

Aims?

 

How to get or improve it?

Being polite means being aware of and respecting the feelings of other people. We may not always notice politeness but we usually notice rudeness or inconsiderate behaviour. 

  1. Always use ‘please’ and ‘thank you’. Make sure you thank people for their input or contribution and always include ‘please’ when asking for something. If somebody offers you something use ‘yes please’ or ‘no thank you’.
  2. Be polite and helpful to your subordinates as well as your bosses. Respect and acknowledge the positions, roles and duties of others. 
  3. Use appropriate language. Be respectful of gender, race, religion, political viewpoints and other potentially controversial or difficult subjects. Do not make derogatory or potentially inflammatory comments. 
  4. Learn to listen attentively. Pay attention to others while they speak – do not get distracted mid-conversation and do not interrupt. 
  5. Be assertive when necessary but respect the right of others to be assertive too. 
  6. Avoid gossip. Try to have positive things to say about other people. 
  7. Apologise for your mistakes. If you say or do something that may be considered rude or embarrassing then apologise, but don’t overdo your apologies. 
  8. Respect and be prepared to listen to the ideas and opinions of others. 

 

Benefits and consequences

People with this skill tend to …

People without this skill tend to …

 

Activities

 

 

2. Responding to concerns

What is it?

When clients come with concerns or problems it’s our tasks to provide them with the information they need. Can you solve their problem? 

 

Aims?

 

How to get or improve it?

  1. If you’re talking about something, know everything about it
  2. Know everything about your company 
  3. Check the frequently asked questions (study it) 
  4. Learn how to stay calm 
  5. Learn how to listen to the clients when they’re explaining their concern 
  6. Improve your communication skills. Know how to handle clients 

 

Benefits and consequences

People with this skill tend to …

People without this skill tend to …

 

Activities

 

 

3. Assisting others

What is it?

A similar skill to the one above. When you see people struggling, it’s your task to reach out and assist them in their needs/ to achieve their goal.

 

Aims?

 

How to get or improve it?

  1. If you’re talking about something, know everything about it.
  2. Know everything about your company.
  3. Check the frequently asked questions (study it). 
  4. Learn how to stay calm.
  5. Learn how to listen to the clients when they’re explaining their concern. 
  6. Improve your communication skills. Know how to handle clients. 

 

Benefits and consequences

People with this skill tend to …

People without this skill tend to …

 

Activities

 

 

4. Resolving conflicts

What is it?

Conflict, arguments and change are natural parts of our lives. Resolving conflicts is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal, financial, political or emotional. How do you resolve conflicts? Are you skilled enough to work through it in a polite way? 

 

Aims?

 

How to get or improve it?

  1. Encourage active listening 
  2. Include group collaboration activities that improve teamwork
  3. Create emotionally-cantered training scenarios
  4. Allow time for personal reflection
  5. Understanding the psychology of conflict
  6. Focus on the root cause 

 

Benefits and consequences

People with this skill tend to …

People without this skill tend to …

Activities

 

 

5. Being a team player

What is it?

Are you a team player? Can you work together without creating conflicts? Do you utilize every strength in your team? These skills are important to be a good team player. 

 

Aims?

 

How to get or improve it?

 

Benefits and consequences

People with this skill tend to …

People without this skill tend to …

 

Activities

 

 

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